LiquidFrameworks

FX Customer Self-Service

Empower your customers with the ability to securely access their job and ticket data through FieldFX.  Assign your customers a secure account and allow them to review and approve tickets, add comments, monitor job progress, analyze aggregate purchase order status, view safety records, and more.

FieldFX provides portal functionality by giving your customers authorized access to your FieldFX account.  You decide what the customer can see thanks to configurable security management.  Give different roles access to different facilities, subsidiaries, and so forth.

  • Customers are notified of orders pending approval upon logging in to FieldFX.
  • Having trouble tracking down the customer’s representative at well sites?  Give them access to the FX Customer Self-Service module to sign and approve the ticket.
  • Customize the home page with your customer’s logo and configure it to see what you want them to see.
  • Customers can view documents attached to the ticket, labor, reports, change orders, and approval history.
  • Save Help text on each page to direct customers and leave reminders.
  • Create reports and export for further review.
  • Post high-level shared documents between you and your customer such as contracts, etc.

The FX Customer Self-Service module keeps your private company information secure, while improving customer satisfaction and strengthening your partnerships.  Customers are kept up to date and fewer interruptions mean everyone is more productive.  You’re sure to become their preferred vendor!

WHITEPAPER

Download the whitepaper: Stop Having to Re-Win Business by Getting Closer to Your Customer to learn more about how FX Customer Self-Service, paired with FX E-Ticketing enhances the customer experience.