Apart from the cost benefits, the FieldFX product suite provides strategic tools that aid the optimum use of crew and equipment
MOUNTAIN VIEW, Calif. — Monday, March 10, 2014 — Based on its recent analysis of the mobile oilfield operations management solutions market, Frost & Sullivan recognizes LiquidFrameworks, Inc. with the 2014 North America Frost & Sullivan Award for Customer Value Leadership. While many field operations management solution providers focus on developing tools that meet the needs of companies across a wide range of industries, LiquidFrameworks focuses on developing solutions specifically for companies in the oilfield, industrial, and environmental segments. This singular focus endows the company with in-depth domain expertise, which, in turn, allows it to incorporate differentiators throughout its solutions.
“LiquidFrameworks’ FieldFX solution, a cloud-based mobile field operations software, enables effective documentation and streamlining of activities — from invoicing to operational services — while minimizing costs,” said Frost & Sullivan Research Analyst Sonia Francisco. “Uniquely, LiquidFrameworks leverages its domain expertise to provide key modules that meet the distinctive needs of companies through a user-friendly, and effective end-to-end mobile field operation solution.”
The flagship module of the FieldFX product suite is E-Field Ticketing, which streamlines the workflow between operations, field personnel, and accounting by automating the field ticketing process. Field tickets can be created in the office or on location and edited on-the-go. Data such as price books and forms will be instantly available and can be embedded into field tickets automatically. Once the field worker captures the field ticket signature electronically, the data will be available in the office for immediate invoice creation and analytical use.
eForms, Timecards, Business Intelligence and Analytics and the Customer Self-Service modules are the other valuable tools from the FieldFX suite. The eForms module enables users to create a customized form based on their specific requirements while the Job Scheduling module tracks job-related resources, including personnel and equipment, in one convenient electronic whiteboard. This helps avoid common yet costly mistakes such as dispatching duplicate jobs or unavailable equipment.
The Timecards module further streamlines a company’s operations, while the Business Intelligence and Analytics module helps companies to report on operational and job information related to services performed, revenue, customer use, and activity by location. Lastly, its Customer Self-Service module helps clients improve their own customer relations by equipping operators with secure portal access to review field ticket data, thereby alleviating issues relating to unsigned or lost tickets.
The FieldFX mobile application is easy to use and offers superior online/offline capabilities and synchronization. These online/offline capabilities empower remote employees to conduct their tasks offline. FieldFX's superior synchronization ability is another differentiator for LiquidFrameworks. While competing systems often take several hours to update information, LiquidFrameworks has developed a proprietary synchronization routine that reduces this time to less than a minute in most cases. This online/offline capability, with expeditious synchronization, makes customers’ jobs easier and helps overcome their resistance to new technologies.
LiquidFrameworks has nurtured several strategic partnerships to develop a simple system that spans various applications and supports multiple mobile systems. In order to ensure that its solutions align with the evolving market space, it has collaborated with several implementation partners as well. This has strengthened and expanded the company’s reach and created a more robust solution on the cloud, which offers more collaborative tools between various industry participants.
“While other solution providers face integration issues, LiquidFrameworks presents a streamlined integration option that is not limited to the various brands or devices being used,” noted Francisco. “The success of LiquidFrameworks' solutions has enabled it to acquire customers globally, signifying considerable expansion opportunities for the company.”
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About LiquidFrameworks, Inc.
LiquidFrameworks is a leading provider of cloud-based mobile field operations management solutions serving the oil field services, industrial/environmental services and energy industries. LiquidFrameworks’ FieldFX solution provides companies with numerous benefits, including increased and accelerated revenue capture, increased cash flow, improved contract compliance, increased invoice accuracy and improved customer responsiveness. LiquidFrameworks is based in Houston, Texas.
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