LiquidFrameworks offers varying levels of support based on each customer’s specific needs and requirements. Choose the level of support you prefer with options that include online submission, 24/7 coverage, online training, administration services for ongoing application administration and maintenance, and access to our system administration team.
Standard Support is the default level of support provided with a service subscription and is available 8:30am to 5:00pm U.S. Central Time. Standard Support includes:
- Access to Service Subscription Documentation and release notes
- Online issue submission via Support email and/or the Support website
- Assistance with classification and logging of Support issues
Extended Support includes all the benefits of Standard Support plus:
- Continuous Support Coverage: 24/7 Support, email Support, and priority access to the LiquidFrameworks support group.
- On-line Training for the Customer’s Support Contacts
Extended Plus Support
Extended Plus Support includes all the benefits of Extended Support plus:
- Administration services: 100+ administration services for ongoing application administration and maintenance.
- Access to LiquidFrameworks' system administration team.
If you are a current customer and need to contact the Support Team, please email firstname.lastname@example.org.