Tailored Support for Custom Solutions
LiquidFrameworks offers varying levels of support based on each customer’s specific needs and requirements. Choose the level of support you prefer with options that include online submission, 24/7 coverage, online training, administration services for ongoing application administration and maintenance, and access to our system administration team.
- Standard Support is the default level of support provided with a service subscription and is available 8:30am to 5:00pm U.S. Central Time. Standard Support includes: Access to Service Subscription Documentation and release notes Online issue submission via Support email and/or the Support website Assistance with classification and logging of Support issues
- Extended Support includes all the benefits of Standard Support plus: Continuous Support Coverage: 24/7 Support, email Support, and priority access to the LiquidFrameworks support group. On-line Training for the Customer’s Support Contacts
Extended Plus Support
- Extended Plus & Support includes all the benefits of Extended Support plus: Administration services: 100+ administration services for ongoing application administration and maintenance. Access to LiquidFrameworks’ system administration team.